Support use case
Build an AI support agent that answers from your docs
Triage every ticket on arrival, draft grounded replies with citations, and escalate the ones that genuinely need a human.
Works with
Works with the tools your team already uses
60%
of tickets answered on first touch
< 1 min
to triage and route
24/7
coverage without extra headcount
How the support agent works
Ticket arrives
Email, helpdesk or chat — the agent picks it up within seconds of it landing.
Classify and prioritise
Intent, product area, sentiment and severity are set automatically.
Retrieve the answer
It searches your docs and past tickets, then drafts a reply with links to the sources.
Reply or escalate
Confident answers go out; ambiguous ones route to the right human with full context.
What makes it different
Never invents policy
If the answer isn't in your knowledge base, the agent escalates instead of guessing.
Citations by default
Each reply links back to the doc or ticket the answer came from.
Tone that matches yours
Skills teach the agent your support voice, macros and escalation rules.
Backlog sweeps
Scheduled runs re-check aging tickets and nudge the owners.
Ask it anything
No workflow builder to learn. Talk to the agent the way you'd brief a colleague, and watch each step of its work in the thread.
Draft a reply to this ticket using our refund policy and link the doc.
Cluster this week's tickets into themes and show what's trending up.
Find every open ticket older than 5 days and summarise the blockers.
Turn this resolved thread into a knowledge-base article.
Everything the agent needs, built in
Isolated connections
Each user connects their own accounts — nothing is shared unless you say so.
Model choice
Pick fast, balanced or deep-reasoning models per agent and switch any time.
Triggers and schedules
Run on a schedule, on a new email or from a webhook — no babysitting.
Governed by default
Role-based access, audit logs and usage limits across the workspace.
Common questions
Will it reply to customers automatically?
Only if you let it. Start in draft-only mode and switch on auto-send per queue.
Where does its knowledge come from?
Your uploaded knowledge bases, connected doc tools and historic tickets.
Explore other use cases
Build your support agent
Connect your tools, start from a template and have it running in an afternoon.