Support agents that answer from your docs, not guesses
Tickets triaged on arrival, grounded answers with citations, clean escalations and survey noise turned into themes your team can act on.
No credit card required · Works with your existing tools
45%
of tickets resolved with a suggested reply
2 min
median first response
0
invented policy answers
Works with the tools your team already uses
What support teams lose every week
Agents remove the repetitive middle of the work — the collecting, formatting, chasing and reporting — and leave the judgement to you.
- Agents re-answer the same question from memory, inconsistently.
- Escalations arrive without the account context attached.
- Survey results pile up unread in a spreadsheet.
Built for the everyday work of support teams
Every ticket categorised on arrival
Classify intent, set priority and route to the right queue with a suggested first reply your agent can edit and send.
Build once, run everywhere, refine as you go
Every agent is a chat you can share, schedule and improve — with connectors, skills, knowledge and sub-agents behind it.
Connect your tools
Plug in the apps your team already uses — each user connects their own accounts, isolated from everyone else.
Choose your AI model
Pick the model that fits the task and switch any time. No API keys to manage per project.
Add custom skills
Teach agents how your team works, then share those skills across the workspace.
Never invent policy
If it isn't in the docs, the agent escalates instead of guessing.
Match support tone
Warm, concise and free of internal jargon.
Always attach context
Account, plan and history travel with every handoff.
Work with agents like co-workers
Mention an agent with @ in chat and it answers in the thread, showing its work step by step.
@Support Agent
“Every ticket categorised on arrival” — running 4 steps…
Keep them running in the background
Schedules, inbox triggers and webhooks keep your agents working while you sleep.
Orchestrate multi-agent workflows
Agents hand tasks to sub-agents, so specialists stay focused and results stay consistent.
Share with your team
Roll out an agent with role-based access. Editors edit, viewers run, admins govern.
Watch them get smarter
Every interaction can be captured as a reusable skill and shared back to the workspace.
Ground every answer
Knowledge bases and connector data keep responses tied to your sources, not guesses.
Enterprise-grade infrastructure, from your first agent
Role-based access control
Reusable roles, shared credentials and scoped secrets per workspace.
AI model restrictions
Control which models teams can use and enforce spend policies.
Usage monitoring
Track credit usage in real time with budgets and quota controls.
Audit logging
Detailed trails of actions across the organisation, so you know where data flows.
Isolated integrations
Every user's connected accounts are isolated by row-level security.
Zero data retention
Your data is never used to train models, and retention is configurable.
Support questions, answered
Can it reply to customers directly?
You choose: draft-only for a human to send, or autonomous replies for a defined set of intents.
How do we keep answers accurate?
Answers are grounded in your knowledge bases with citations, and the agent escalates when confidence is low.
Does it handle multiple languages?
Yes — including full right-to-left support for Hebrew and Arabic.
Go further
Guides and workshops for support leaders rolling out grounded AI assistance.
Explore other solutions
Build your first support agent
Connect your tools, clone a template and let it get to work — in under ten minutes.