In 2026, agent adoption is moving from experiments to production workflows. Here are the use cases teams are scaling now.
- Operations: daily reports, status updates, and process monitoring.
- Marketing: content drafts, campaign analysis, and SEO research.
- Sales: lead research, CRM updates, and meeting prep.
- Support: ticket triage, knowledge retrieval, and escalation.
- Engineering: code review assistance, incident summaries, and documentation.